Can I return an item?

We want you to be 100% satisfied with the purchase. If you find a need to return an item, we ask that you:

·         Notify us and return the unopened, unused item within 30 days of the shipment receipt.

·         Shipping and handling fees are not refundable unless the product was shipped in error or damaged in shipping.

·         Returned items must be received in the original unopened packaging.

To arrange a return, please send us an e-mail at customerservice@rokenbok.com or call Customer Service Monday through Friday between the hours of 8:30 AMand 4:30 PMPacific time at (888) 4-ROKBOK (888-476-5265) in order to receive a return authorization number. You will receive a credit in the amount of the returned merchandise (less a restocking fee).

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