We want you to be 100% satisfied with the purchase. If you find a need to return an item, we ask that you:
· Notify us and return the unopened, unused item within 30 days of the shipment receipt.
· Shipping and handling fees are not refundable unless the product was shipped in error or damaged in shipping.
· Returned items must be received in the original unopened packaging.
To arrange a return, please send us an e-mail at firstname.lastname@example.org or call Customer Service Monday through Friday between the hours of 8:30 AMand 4:30 PMPacific time at (888) 4-ROKBOK (888-476-5265) in order to receive a return authorization number. You will receive a credit in the amount of the returned merchandise (less a restocking fee).