Rokenbok Warranty

Rokenbok products are manufactured to meet stringent tests for quality, durability, reliability and safety. Our Control electronics and building components are warranted against defects in material and workmanship for a lifetime to the original purchaser when used under normal operating conditions. All machines, mechanics and other parts are warranted against defects in material and workmanship for a period of six months from the date of original purchase when used under normal operating conditions.

Returns must be made within 60 days of the purchase and be in the original unopened packaging. To facilitate a return contact a customer service representative who will provide you with an RMA number and further instructions. Customer is responsible for the cost of inbound and outbound shipping. Please see our full returns policy here

Unfortunately, at this time we only ship internationally to Canada. However, Rokenbok can be purchased and shipped internationally using a 3rd party shipping company like or to facilitate the shipment. In a nutshell they provide Rokenbok with a USA address and then forward the package on to you. Rokenbok is not responsible nor do we have any relationship with any 3rd party shipping company. Costs vary. 

Rokenbok offers free shipping to Canada on orders above $199 via UPS. This however, does not include the brokerage fee and taxes collected by the Canadian government. Once an order is placed it will ship out the next business day and reach the border in 3-5 business days. There is no tracking information once the package crosses the border. 

We ship all domestic orders FedEx unless otherwise specified. 

All orders ship the next business day. Our standard ground shipping arrives in 3-5 business days. Our shipments are sent out of our warehouse in Indiana.

Unfortunately, Rokenbok does not sell individual pieces. You can however find bulk materials and building basics under our construction section in the eStore. 

The warranty on any Rokenbok machine is 6 months from purchase date.

To warranty an old command system contact a customer service representative and provide a copy of the original sales receipt. 

Broken pieces must be mailed to the warranty department WITH a valid copy of sales receipt. If you purchased directly from the Rokenbok eStore you can submit your broken pieces with your order number, we can access your sales receipt from this number. Shipments received without an order number or sales receipt cannot be warrantied. Once the warranty department receives the broken pieces they will cross check your original order and send out replacement pieces to the address listed in the order unless otherwise specified.