Unfortunately, at this time we only ship internationally to Canada. However, Rokenbok can be purchased and shipped internationally using a 3rd party shipping company like MyUS.com or Borderlinx.com to facilitate the shipment. In a nutshell they provide Rokenbok with a USA address and then forward the package on to you. Rokenbok is not responsible nor do we have any relationship with any 3rd party shipping company. Costs vary. 

Rokenbok offers free shipping to Canada on orders above $199 via UPS. This however, does not include the brokerage fee and taxes collected by the Canadian government. Once an order is placed it will ship out the next business day and reach the border in 3-5 business days. There is no tracking information once the package crosses the border. 

We ship all domestic orders FedEx unless otherwise specified. 

All orders ship the next business day. Our standard ground shipping arrives in 3-5 business days. Our shipments are sent out of our warehouse in Indiana.

Unfortunately, Rokenbok does not sell individual pieces. You can however find bulk materials and building basics under our construction section in the eStore. 

The warranty on any Rokenbok machine is 6 months from purchase date.

To warranty an old command system contact a customer service representative and provide a copy of the original sales receipt. 

Broken pieces must be mailed to the warranty department WITH a valid copy of sales receipt. If you purchased directly from the Rokenbok eStore you can submit your broken pieces with your order number, we can access your sales receipt from this number. Shipments received without an order number or sales receipt cannot be warrantied. Once the warranty department receives the broken pieces they will cross check your original order and send out replacement pieces to the address listed in the order unless otherwise specified. 

Be sure that the sensor area in the bed of the conveyor is clean and free of all debris. More often than not this is merely a battery issue.  Be sure to use brand new, out of the pack batteries. NOTE: Be careful with the battery placement.  It is a little hard to see the + and - signs down deep in the battery compartment, and there is no spring in the lowest cavity, thus resulting in common placement error. Try following these written instructions:

1. Remove the batteries.

Rokenbok is only available online at www.Rokenbok.com and our Amazon store. If you are interested in seeing the product in action we done our best to put together a very through library of product demo videos. While we understand that this isn’t a complete substitute for seeing and touching the products we can assure you that Rokenbok is made of durable and high quality materials which is why we offer a lifetime warranty on all building materials and command electronics.