To warranty an old command system contact a customer service representative and provide a copy of the original sales receipt. 

Broken pieces must be mailed to the warranty department WITH a valid copy of sales receipt. If you purchased directly from the Rokenbok eStore you can submit your broken pieces with your order number, we can access your sales receipt from this number. Shipments received without an order number or sales receipt cannot be warrantied. Once the warranty department receives the broken pieces they will cross check your original order and send out replacement pieces to the address listed in the order unless otherwise specified. 

Be sure that the sensor area in the bed of the conveyor is clean and free of all debris. More often than not this is merely a battery issue.  Be sure to use brand new, out of the pack batteries. NOTE: Be careful with the battery placement.  It is a little hard to see the + and - signs down deep in the battery compartment, and there is no spring in the lowest cavity, thus resulting in common placement error. Try following these written instructions:

1. Remove the batteries.

Rokenbok is only available online at www.Rokenbok.com and our Amazon store. If you are interested in seeing the product in action we done our best to put together a very through library of product demo videos. While we understand that this isn’t a complete substitute for seeing and touching the products we can assure you that Rokenbok is made of durable and high quality materials which is why we offer a lifetime warranty on all building materials and command electronics. 

We appreciate your interest in Rokenbok but we currently sell direct to consumer and are not accepting vendor applications. 

We do not have a buy back program for old machines. We do however try to make it easy for customers to transition to the new ROK Star line. Our Power Sweeper is our most popular add-on vehicle and comes with a free ROK Star Controller. This is a great transition vehicle into the ROK Star line. 

No. We no longer carry the legacy system. Everything that you see on our eStore is the ROK Star line. 

We do not offer a conversion kit.

The ROK Star machines are not backwards compatible. The new ROK Star Controllers cannot control the old vehicles and vice versa. The two systems can however, be set up side by side without interference.