What is the Rokenbok Warranty?

Rokenbok products are manufactured to meet stringent tests for quality, durability, reliability and safety. Our control electronics and building components are warranted against defects in material and workmanship for a lifetime to the original purchaser when used under normal operating conditions. All machines, mechanics and other parts are warranted against defects in material and workmanship for a period of six months from the date of original purchase when used under normal operating conditions.

During these periods, should the product fail to perform properly, Rokenbok will at its discretion, either repair or replace it. Such repair or replacement shall be free of charge only upon presentation of a sales receipt with proof-of-purchase date sent to the Rokenbok customer service department.

Call or email Rokenbok customer service prior to returning any product for warranty repair. The purchaser is responsible for shipping the product to Rokenbok and for all associated freight and insurance costs in connection with such shipping. Rokenbok will incur the cost of shipping the repaired or replaced item to you in the United States or Canada.

This warranty is void if the owner repairs or modifies the product in any way before shipping it to Rokenbok, and does not cover damage or injury resulting from unreasonable use, unauthorized repairs, improper care and storage, or out0of-warranty service. This warranty also excludes any incidental or consequential damages except for those states or countries that allow incidental or consequential damages.